Shift4 Payment Processing Issue: Resolved

Update: Shift4's payment processing services are fully operational

If you changed Canopy settings to operate in offline mode, you can now revert that setting as noted below:

1. Log into Menu Manager/Canopy 2

2. Navigate to Settings/Venue Setting

3. Toggle the "Enable Offline Mode" to OFF [see screenshot below]. These devices will stay in offline mode until this toggle is turned off.

   

In addition, please sync any offline sales on all devices. This can be done by navigating to [Menu] on the POS terminal, click on [orders], click on [sales report], click on [sync orders].

We appreciate your understanding and apologize for any inconvenience this may cause. For questions or assistance, contact VenueNext Support at (888) 276-2108 ext. 4444, email help@venuenext.com, or reach out to your Enterprise Account Manager.