Release Notes: KDS iOS 4.12.0

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Released On: 25 July 2023
Release Version: KDS_4.12.0
Content: Bug Fixes in Connect Mode & Local Mode.

Compatibility:
ActivateX - 16.6.0 (or newer)
InteractX - 2.6.0 (or newer)
Connect - 12.9 (or newer)

The primary purpose of this release is to re-establish KDS operation in Connect Mode and Local Mode through a series of bug fixes in Connect, KDS, and ActivateX (and these AX changes will be inherited by InteractX).

IMPORTANT: Unlike most KDS iOS releases, this version is only designed to work with the versions listed above (or newer builds). Previous releases (before the ones listed above) will likely present functionality gaps when used with KDS and, thus, should not used with this release.

This version only supports Connect Mode and Local Mode. Support to Dual Mode (Connect + Local) will be delivered in a follow-up release (requiring additional KDS and Connect updates).

Feature updates:

• This release restores Checks functionality in KDS.

  • KDS users can now operate with Checks on both Connect Mode and Local Mode.

  • Connect Mode with Checks was previously not supported correctly.

• Splits are now immediately reflected in KDS. Clients no longer need to wait until the order is completed to see the checks correctly.

• When splitting Checks, the order identifiers have changed slightly.

  • The primary check will now retain its original identifier (Check Number or Customer Name)

  • The additional checks will gain a .n indicator, starting with 2 (Check Number.2 or Customer Name.2, Check Number.3 or Customer Name.3, and so on).

    • These changes mitigate some of the check identifier variances experienced in the last two releases of AX & KDS.

Bug fixes:

• This version resolves a crash triggered by unidentified printers broadcasting on the network.

• This release fixes multiple KDS crashes experienced in previous releases due to insufficient data coming from ActivateX when a Check is completed (Local Mode).

• KDS can now display Kitchen Names in both Local Mode and Connect Mode (without enabling Item Details). The data is now available in each order - items, modifiers, and instructions.

  • Clients are advised to disable Item Details across the board to reduce the time it takes to log in to KDS.

Known limitations:

• Major/Existing: Dual Mode is not yet fully restored.

• Major/Existing: Completed Orders move back to Pending. We confirmed that this issue (and many similar ones reported in the last year) is caused primarily by bad KDS configuration in Connect.

  • We made changes in KDS 4.12 to prevent most of the bad data scenarios.

    • While we wait for the final fix in Connect, we created a Support SOP document that details how to identify these issues and how to fix the client configuration manually in Connect.

  • This issue can still happen...

    • In Local Mode - Subvendor Orders revert to In Process on KDS if:

      • Order is In Process in KDS

      • AX splits the check

      • KDS Completes the split checks

      • AX tenders the split checks

    • In Connect Mode - Vendor Orders revert to Pending on KDS if:

      • Order is completed in KDSD

      • AX combines the check

        • Item status (inside the order) remains correct

• Major/Existing: Additional items added to combined checks do not auto-print on Subvendor KDS in both Connect Mode and Local Mode.

• Major/Existing: PreOrders combined in ActivateX are sent to the KDS (in full). This has been a known limitation for quite some time, but it was not adequately called out in our previous Release Notes.

• Minor/New: ActivateX terminals operating with Hold & Fire must always start the check using the New Check button. Skipping this step (adding items from the Menu screen) may result in some items not appearing on KDS.

• Minor/New: When Splitting a Check into three or more checks, some of the checks may not show the main identifier in ActivateX and KDS (only the .n indicator).

• Minor/New: Bluetooth printing no longer allows Auto-Retry. Locations relying heavily on printing (instead of tablets) should consider using IP printing.

  • If an order arrives at the KDS while the Bluetooth printer is disconnected, KDS shows an error message on the screen.

  • The user can cancel or retry the print. A canceled print can still be manually printed.

• Minor/New: When using Hold & Fire in Connect Mode, ActivateX only submits the first round of items to KDS.

  • This is new with this version's addition of Checks in Connect Mode. The issue is scheduled to be resolved on the next ActivateX release.

• Minor/Existing: Order Types are not supported when running with Checks in Connect Mode.

  • If the location is set up to use order types and the accounts/roles use Checks, the orders will not show on KDS. This has been a known limitation since the first Order Type release.

• Minor/Existing: KDS does not reflect the changing of the Suite Number in ActivateX orders.

• Minor/Existing: Combined Suites orders will appear on KDS as partial Submissions (after the combined order is paid).

• Minor/Existing: Changing the quantity of modifiers (Old Mods) independently from the parent item in ActivateX causes KDS to display items incorrectly.

• Minor/Existing: Order total has rounding issues on the KDS Order Details screen.

• Minor/Existing: KDS prints chits with incorrect seat assignments when Print Course is enabled in KDS, but ActivateX has Coursing disabled.

  • Workaround is to disable Print Course for KDS (Permission Sets).