Release Notes: InteractX (Kiosk) 2.5.1

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Release Date: 28 June 2023
Release Version: InteractX_2.5.1
Content: Bug fixes

Compatibility:
ActivateX - 16.5.0
Check Sync - 1.2.1.1
Connect - 12.4
KDSX - 5.12.0
KDS (iOS) - 4.11.0

The primary purpose of this release is to add critical bug fixes for this release (after InteractX 2.5.0). It adds to the goals of IX 2.5.0, which were to add a new feature (Vouchers Webview Modal, developed for OTG). This release also adds IX support to the new Reset Order Data function for KDS Android & Check Sync).

Feature updates:

• Vouchers Webview Modal - IX now supports launching a customizable Webview Modal to collect payment using vouchers that leverage credit networks for processing.

  • This was originally a request from a specific customer (OTG-063), but this feature can be used by any kiosk guest wanting to redeem value off a co-branded voucher and potentially use a credit card to pay the order balance.

  • This feature can be enabled in Connect at Terminal Roles > Payments > Credit > Enable Manual Entry as Separate Tender.

    • Once this setting is enabled, the Kiosk Theme module is expanded to offer an additional section - Manual Entry Guest Hint Screen. This allows for the usual Themes configuration. This feature also includes a new Manual Entry Hint Screen Timeout - this flag is on the Settings tab.

  

  • Enabling this feature adds a new Voucher button to the Payment Selection screen. The Vouchers screen offers a few pre-defined amounts (based on the most popular voucher amounts) and an Exact button. Guests can also enter a desired amount manually.

    • IX prevents the user from selecting/entering amounts higher than the balance due.

  • With this change, IX guests can now pay with the following:

    • 1 Voucher and 1 Gift Card

    • 1 Voucher and 1 Credit Card

    • 1 Gift Card and 1 Credit Card

    • Multiple Vouchers + 1 Credit Card

    • Multiple Vouchers + Multiple Gift Cards

    • 1 or more vouchers + Glory Cash

    • 1 or more vouchers + custom tenders + credit card

      • Multiple credit cards are not supported in this first release.

  • When paying with Voucher, the guest has to scan the Voucher in IX OR manually enter the voucher details on the payment device (not on the Kiosk).

    • IX now supports longer timeouts when waiting for the customer to enter the Voucher details onto the payment device.

    • Our default timeout for electronic payments set in the app is 25 seconds (same as ActivateX).

    • In addition to that, customers can set the additional Payment Timeout (Connect > Gateway Credentials). Today this setting supports up to 35 seconds (for a total of 60 seconds).

      • When Connect 12.8 is released, the maximum duration set at Payment Timeout will increase to 215 seconds (for a total of 240 seconds).

    • It is recommended to set the Gateway Timeout to a greater time than the Manual Entry Hint Screen Timeout.

• Reset Order Data (KDS Android & Check Sync) - this release adds support to this new feature.

  • It was developed to help support and implementation staff in restoring the operation of a location by immediately removing all orders from all of the local apps (ActivateX, InteractX, KDS Android, and Check Sync). It is controlled by a new button on the Check Sync Server screen - see KDSX 5.12 Release notes for more information.

Bug fixes:

• This build resolves crashes that were impacting InteractX 2.5.0.

• This build improves connectivity between InteractX and Lane-3000 payment devices.

• This build improves connectivity between InteractX and Glory Cash machines.

Known limitations:

• Order Types are not supported when running with Checks in Connect Mode.

• ActivateX and InteractX do not directly support manual entry of the Credit Card number information on the app (due to PCI Compliance restrictions).