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DATE:
AUTHOR:
The Shift4 Updates team
APPETIZE [PRE SEPT 2023]

ActivateX 15.12.0

DATE:
AUTHOR: The Shift4 Updates team

Released On: July 25, 2022
Release Version: 15.12.0
Audience: Enterprise

Feature Updates:

  • External Entitlement Redemption (EER) for Theme Park Media

    • Allows users to add entitlements media to orders/checks placed in Activate X - these are traditionally used in theme parks for meal plans.

    • Allows guests to pay with theme park entitlements for their purchases

    • Warns servers/cashiers that media will be removed if Split/Combine checks is used

    • Syncs media (addition and removal) between checks on all terminals via Check Sync

  • Check Management

    • New Dynamic Mode - Fire on the Fly

      • Allows restaurant operators to submit orders and items to kitchen displays as they are added to the cart. The feature benefits include:

        • Increased Speed of Service

        • Increased Customer Throughput

        • Increased Revenue

    • Improved Check Seat Selection

      • Allows agents to select Level, Section, Row, Seat when starting a check

      • Activate X now displays the Level, Section, Row, Seat information on the Cart View, Check View, Order Detail view, and on Printed Receipts and Vouchers

      • Level, Section, Row, Seat information is also submitted to KDS correctly

    • Refunds with QSRA Integration

      • When the order is fully Refunded, AX will send a Cancel Order command to QSRA

      • When an item is refunded inside an existing order, AX will send a Cancel Item command to QSRA

  • Payments & Hardware

    • Operational Improvements

      • PAX Batch Management: BatchClose & BatchCleanup with an option to Cancel have been added to Diagnostics menu as manual actions to allow the user to manage the batch process locally.

      • Modified diagnostic log automation trigger to vendor > open hours. Diagnostic logs are sent automatically after vendor_day_end_time has passed.

  • Gift & Loyalty

    • CBORD

      • Tender groups can now be used for CBORD processing to allow sales to draw from multiple tender types.

      • Tender groups are available for online and offline transactions.

      • Adjusted CBORD balance check workflow, when one tender is not configured correctly. AX should now show an error message and display all correct tenders, ignoring incorrect setup.

      • Balance check will now show all available tenders at the location where the card is used, even with 0 balance.

    • PPI

      • Updated the network timeout error messaging to be more verbose and accurate.

Bug Fixes:

  • Suites

    • Guest name is no longer overwritten by suite name when updating check info

  • Order Management

    • Refund All button on large orders is now selecting all items on the list

    • "Tip on Subtotal" is now calculated correctly

  • Reporting/API

    • Tip is sent to PIE endpoint for tips added offline or checks closed offline

  • Gift & Loyalty

    • Atrium

      • Terminal ID no longer causes an "unrecognized reader" error message

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