Notification: DataNow Data Retention Policy Reminder

Subject: Data Retention Policy for DataNow – Effective January 2025

This is a reminder that the new 2-year data retention policy for DataNow will take effect in January 2025. As part of our commitment to improving performance and ensuring compliance with corporate data governance, this update will impact how data is retained and accessed within the platform.

Key Changes:

Data Retention Limit: Beginning in January 2025, DataNow users will only be able to load data from the past 2 years (730 days). Data older than 730 days will no longer be accessible for reports.

Rolling Data Retention: The system will automatically remove data older than 730th day each day, ensuring a continuous, rolling 2-year window of data is always available for reporting.

To assist in preparing for the new retention policy, we will provide resources and guidance on how to export historical data beyond the 2-year window before it becomes inaccessible. Please refer to the Historical Data Best Practices article and the Scheduling Exports article on our support page.

VenueNext is now SkyTab Venue!

We’re excited to share that VenueNext is becoming SkyTab Venue! While the product itself will remain the same, we’re introducing a new brand to better align with our other product lines.

What’s Changing?

We’re launching a new name and fresh look to align our product brands. Beginning today, you’ll start seeing the updated branding on your terminals.

Please be assured that this change will not affect custom imagery on your devices or your daily operations in any way.

Additionally, beginning tomorrow, you can use venuesupport@shift4.com or 877.559.4225 to reach our dedicated support team.

What’s NOT Changing?

The product features, functionality, and overall operations will remain unchanged. Your experience with SkyTab Venue remains our top priority.

We’re excited about this next chapter and look forward to continuing to support you with best-in-class solutions and service. If you have any questions, concerns, or need further clarification, don’t hesitate to reach out to your account manager.

Thank you for your continued partnership!

We appreciate your understanding and apologize for any inconvenience this may cause. For questions or assistance, contact SkyTab Venue Support at 877.559.4225, email venuesupport@shift4.com, or reach out to your Enterprise Account Manager.