Notification: DataNow Data Retention Policy

Subject: Data Retention Policy for DataNow – Effective January 2025

As part of our ongoing improvements to the DataNow reporting platform and in alignment with corporate data retention policies, we are implementing a new 2-year data retention policy starting in January 2025. This update will enhance system performance, optimize data storage, and ensure compliance with corporate governance regarding data management.

Key Changes:

Data Retention Limit: Beginning in January 2025, DataNow users will only be able to load data from the past 2 years (730 days). Data older than 730 days will no longer be accessible for reports.

Rolling Data Retention: The system will automatically remove data older than 730th day each day, ensuring a continuous, rolling 2-year window of data is always available for reporting.

To assist in preparing for the new retention policy, we will provide resources and guidance on how to export historical data beyond the 2-year window before it becomes inaccessible. Please refer to the Historical Data Best Practices article and the Scheduling Exports article on our support page.

We appreciate your understanding and apologize for any inconvenience this may cause. For questions or assistance, contact VenueNext Support at (888) 276-2108 ext. 4444, email help@venuenext.com, or reach out to your Enterprise Account Manager.