InteractX 1.20.0

Released On: 01 April 2022
Release Version: Interact X 1.20.0
Audience: Enterprise
Content: Feature updates and bug fixes

Need more information? Email enterprisesupport@spoton.com. The Support team is available 24/7/365.

Features Updates:

• Guest Help

  • Guests can simply tap the new “Need Help?” button on SpotOn InteractX kiosk to quickly get an employee’s or manager’s attention. This button turns on a light that signals for help. It can be configured to also send an alert to another system that employees and managers monitor.

  • When Guest Help is on, the “Need Help?” button will appear in the header throughout the ordering flow:

    

  • When tapped, the button will display to the user that help has been requested:

    

  • Other features:

    • Guests can Cancel or dismiss their request by tapping on the same button.

    • Custom text, font and color theming are supported.

    • Works with Manager PIN functionality.

  • Notes:

    • Guest Help must be enabled and configured in Connect.

    • Supports ELO Status Light (Gen 1) on v2 and v3 series devices. Please refer to the ELO specifications for more details.

    • ELO v4 series devices are not compatible with this light hardware. There is a new signal light that will be supported and available later this year.

  • Guest Help Documentation for Implementation and Support teams:

    • Guest Help Product User Guide

    • General Specifications and Implementation

• Scan/Swipe of Manager Pin

  • A popular request from our clients, Managers can now conveniently and more securely swipe or scan a card to provide their PIN on InteractX to access administrative functions or perform authorizations.

  • Works with:

    • Certified scanners: CR1100, CR5000, CR5210

    • Magtek card readers only

  • The following scenarios can be configured to require a Manager PIN:

    • Items with an age restriction

    • Discounts

    • Custom Tenders

    • Access to the Kiosk’s Admin Panel

• Tipping Restrictions for Payment Tenders

  • InteractX checkout logic now fully supports Tip settings in Connect. This ensures tips not only functioning the way you want but are allocated correctly in your reports

    

  • Connect Tip Settings (Terminal Role → Calculations → Tip):

    • No - tips are not enabled

    • All Tenders - any tender can be used to apply a tip

    • Cash Only - will function the same way as No

    • Credit Only - only credit/debit cards will be used to apply tips

  • The following payment methods are included:

    1. Credit Card

    2. Givex

    3. Fortress

    4. Lava

    5. SkiData

    6. GloryCash

  • Note: Venuetize will be fully certified in the next General Release v1.21.0.

• Calories

  • You now have the ability to show the calories of an Item on its Item Details page and on item cards. These are configured in Connect ​​(Items → Details → Secondary).

  • Item Cards on Menu:

    

  • Item Details with Calorie Range:

    

  • Item Details with Single Calorie:

    

Bug Fixes: 

• Fixed issue that prevented the POS Categories from loading and leaving the kiosk in a perpetual “frozen” state after tapping the Attract screen.

• Videos on the Attract Screen no longer stretch across the screen but return to its original aspect ratio when Glory Cash has an error or loses connection.

• Item Attributes are now fully displayed on the Item Detail page.

• When a user finalizes an order with Glory Cash and wants to reprint the ticket, the type of currency used in the transaction is displayed for foreign currency (USD).

• Round Up for Charity prompt only appears once when you tap Back from the payment page to get to the Tip page.

• "Close kiosk" theme will not change to "Open kiosk" theme after the background refresh when using the "Open/Close" button on the manager screen.

• In the case where there is only one item in a Category and it is assigned to a daypart that is over, the category group will not be displayed.

• InteractX now shows the color that was customized for the Apply Discount button.