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DATE:
AUTHOR:
The Shift4 Updates team
Givex Gift Card & Loyalty GivexPOS

Important: Security Update for Givex Services – Action Needed by January 14

DATE:
AUTHOR: The Shift4 Updates team

Dear Valued Client,

We want to let you know about an important security update that will help ensure the continued protection of your Givex services.

Recently, SSL.com acquired VikingCloud, our current SSL certificate provider, and will be retiring their existing security certificates. Unfortunately, this means we’ll need to complete another round of certificate updates—similar to the process you just went through.

We recognize how frustrating it is to repeat this process so soon after the last one. Please know that we share your concerns and are taking this step to strengthen your long-term security and stability. To help prevent this type of disruption from recurring, we’ll now be securing our systems through two major certificate providers—DigiCert and Sectigo—moving forward.

What’s Changing

  • The final cutover to the new certificates will take place on January 14, 2026.

  • Most clients will not experience any impact.

  • However, if your systems do not recognize the new certificates, your Givex services (including gift cards, loyalty programs, Uptix programs and GivexPOS) could be disrupted after that date.

What You Need to Do

To confirm whether your systems will be affected:

  • Download our Self-Test Guide now and run the verification steps after Dec 1.

  • Have your IT team or developers complete any required updates before January 14, 2026

Checklist for Your IT Team:

Please verify that you have installed the following certificates by January 14:

  • DigiCert Global Root G2

  • DigiCert Global G2 TLS RSA SHA256 2020 CA1

We also recommend that you install these certificates in the event that we must move to these certificates in future:

  • DigiCert G5 TLS RSA4096 SHA384 2021 CA1

  • DigiCert TLS ECC P384 Root G5

  • DigiCert ECC P384 Root G5

  • DigiCert RSA4096 Root G5

  • Sectigo USERTrust RSA CA 

  • Sectigo USERTrust ECC CA

  • Sectigo COMODO RSA CA

  • Sectigo COMODO ECC CA

Digicert certificates can be downloaded here.

Sectigo certificates can be downloaded here.


We’re Here to Help

We deeply appreciate your patience and understanding as we make this necessary transition. Our goal is to make the process as smooth as possible and safeguard your systems for the long term.

If you have any questions or need support, please reach out to your Shift4/Givex Client Support Team.

Thank you for your continued partnership and trust.

Sincerely,
The Shift4 Team


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