Connect Full Refunds with Elavon-Fusebox/Simplify

Released On: 11 July 2023

Release Version: CON_12.2 and higher

Content: Connect Feature

Feature updates:

• Refunds - Connect now provides the ability to do full transaction refunds for enterprise orders with new modifiers that are made through the Elavon Fusebox/Simplify Gateway.

  • The full refunds from Connect are only allowed under the following scenarios:

    • Reason codes are required for each refund and must therefore be set up in Connect. For this release, the reason codes must be set up under 'Void Groups' in the 'Options' menu in Connect. The void group must be named 'Refund' and associated with the Vendor role under the general tab in the attribute 'Voids Group.' This will provide the drop-down list of void reasons for the refund.

    • The transaction is paid in full by only one credit card

    • All items in the transaction are eligible for a refund

    • No refunds have previously occurred on the transaction

    • Order is in a 'Completed' status

    • All payments through FreedomPay and Elavon-Fusebox/simplify

  • Scenarios that are not supported by this release:

    • Mixed tender transactions

    • Orders paid for by any tender other than Credit Card

    • Partial order refunds.

    • Partial payment refunds.

  • Connect versions that support Enterprise order refunds:

    • Connect 12.2 and higher versions.

  • What happens when a full refund occurs?

    • A new refund transaction will be created that can be viewed on the Orders search page.

    • A full refund will be returned to the original credit card used in the purchase.