Shift4 Venue Announcement: Action Required for Venues Utilizing POS Cloud Printing and/or Rich Checkout Functionality

Shift4 Venue's third party service utilized for POS Cloud Printing capability (receipts and kitchen chits) and Rich Checkout order update functionality is experiencing intermittent issues in their US2 region. To avoid any service interruptions, we have redirected all of our ecosystems to a stable region for the provider.

How does this affect your venue?

Venues utilizing one or both of the following features are affected:

• Cloud printing of POS receipts and/or POS kitchen chits

• Rich Checkout on POS and/or Kiosk

Action Required

• If you use cloud printing and your print controller(s) are on APK 3.0 or later, no further action is required

• If you use cloud printing and your print controller(s) are on APK 2.20 or earlier, you should reboot any POS terminals configured as print controller(s) to ensure they are using the stable configuration of the service

• If you are using Rich Checkout on any APK version, you should reboot all of your POS/Kiosk terminals to ensure they are using the stable configuration of the service

Additionally, we recommend that all venues utilizing any of the above functionality confirm that ports are whitelisted per this knowledgebase article and specifically as needed for pusher noted below:

For questions or assistance, contact Shift4 Venue Support at 877.559.4225, email venuesupport@shift4.com, or reach out to your Enterprise Account Manager.