Shift4 Venue Announcement: EloView 4 Migration *ACTION REQUIRED BY AUGUST 14*

Shift4 is preparing for an upcoming update to the underlying Elo device management platform used to support your Shift4 Venue and Appetize managed Elo devices. Shift4 has completed the required firmware-readiness updates for supported Shift4 Venue and Appetize managed Elo devices. 

The next phase of platform readiness is confirming that your network can support communication with EloView 4.

Action required by 8/14/2026

If using managed networks, ensure the required domains, ports, and services are allowed across every network or VLAN used by your managed Elo devices.

The updated requirements are available here:

EloView 4 Network Requirements

EloView 4 includes updated network rules supporting:

• Device communication and status reporting

• Remote monitoring and troubleshooting

• Application and content delivery

• Future firmware and platform updates

• Ongoing remote device management

Why this is important

If the required network access is not in place, affected devices may be unable to communicate with EloView 4. This may limit Shift4’s ability to remotely monitor devices, deploy future updates or content, and perform remote troubleshooting.

If you have any questions regarding network readiness, please contact your Enterprise Account Manager or Venue Support at venuesupport@shift4.com.

Thank you for your partnership as we complete this next phase of EloView 4 platform readiness.

For questions or assistance, contact Shift4 Venue Support at 877.559.4225, email venuesupport@shift4.com, or reach out to your Enterprise Account Manager.