ActivateX 15.8.2.7

Need more information? Email enterprisesupport@spoton.com. The Support team is available 24/7/365.

Enhancements:

Core Functionality

• Added a “Sync All” button on the Offline Orders tab. 

  • Note: Users may still have to manually sync orders (if they fail via the Sync All).

• Finalize Day - Local Totals will now show totals only for the logged in user.  If a manager is logged in, AX will show the totals for all users.

• UI Enhancements for Checks on a small mobile screen (5”).

• POS Categories now have a different design (on the Menu tab).

Kitchen

• QSRA Proxy Improvements (Fire On Total)

  • Modifier quantity after the breakout

  • Payment state updates after breakout

  • Customer Names

  • Voided items and their modifiers

  • Adjusted quantities on items and their modifiers

  • AX now sends the correct data to QSRA, including:

  • All Clear Cart options are once again handled correctly.

• QSRA Routing by Order Type

  • AX orders will be sent to QSRA according to their Order Types.

  • This includes Table Number, Section, Row, or Seat information - these appear as Table Name in QSRA.

• AX now shows an alert indicator on the Side (Hamburger) Menu when KDSX has orders in the Pending tab.

Customer Facing Display

• Tip screen on CFD has been redesigned to improve usability.

Table Service

• Users can now add tips to checks that were paid in cash.

• Proxy Servers can add or adjust tips assigned to other servers. 

  • When a Proxy Server closes or modifies the payment on a check, an audit event will be stored for analytics.

• Terminal Roles can be configured to allow tips on certain tenders. 

  • Options include: No Tips, All Tenders, Cash Only, Credit Only.

Retail

• Implemented storing the weight as a quantity. Refunding weighed items is only allowed in full - partial weights can not be returned.

Discounts

• New discount type: “Spend $X on Item(s), Get $Y amount off Items(s)

  • When the value of items in a qualifying group is spent, a discount is applied to applicable items in a reward group.

• % discounts applied to all items will now report as a total reduction and as a reduction per line item

• Allow for multiple discounts to cycle through and apply all applicable discounts by using exclusivity groups set to Item Level

Credit Payments

• Attempt to refund an order from incompatible equipment or gateway will prompt the user to complete the refund on the original setup.

  • “The payment you are attempting to refund was accepted on a different gateway or equipment.  Please re-scan the card, or select an alternate tender, to complete the refund on this register.”

• Reaching max PAX transactions for the batch will prompt the user, so the batch can be closed and payments can resume.

  • “CardReader reached batch transaction maximum. Please contact Support for assistance to clear the batch so that payments can continue.”

• Pax devices will be prevented from processing credit if a valid TID cannot be located

  • PAX venues will now operate the same as Canada – since a specific TID is required for the S/N, if one cannot be looked up in Asset Management, or from cached-login, then the Credit tender will be disabled and alert will be shown.

• “Your Pax venue does not have an available TID for this pinpad.  The pinpad will not be able to approve credit transactions.  Please contact Support.”

• This will prevent accepting credit payments offline with an invalid (default) TID that would cause decline when they playback.  

• If this message is shown, the recommendation is to check network connection, exit/logout from AX, and then reload AX without using cached credentials.

• Sub-payment type for reporting was added for PAX payments

Integrations

• Orders are not closed if Loaded-Value/Loyalty covers the balance but not the selected tip.

  • Available card value covers tip plus partial-balance.

  • Remaining balance can be paid by alternate tender.

• VALUTEC cards allow Activation and Reload

  • Activation, Reload, and Cashout will require a PIN

  • Purchase and Refund respect the “PIN Required” Connect setting

  • Swiped cards can be used for all operations

• For SKIDATA tender, the pointsAwarded are now always reported.

  • Points will be applied for out-of-pocket payment, not covered by SkiData.

  • Zero points will be applied for LoadedValue payment.

• For LAVA tender, Item details are reported to LAVA on Checkout.

• For STADIS discounts, item limits are respected.

Hardware

• Upgraded TabActive2 (v1.5) or TabActive3 (v2.0) cases are available.

  • This equipment will now correctly perform data and power swaps (begin charging or draining or reconnect) regardless of TabActive plugged-vs-battery, transition to plugged/unplugged, battery levels as low/charging/charged, or reboots which occur under any of these conditions.

• Digital Tip (tip-at-charge) can now be shown on Freedompay Tellium and Tetra devices for credit payments.

  • Tip Enabled 

  • Tip at Charge (yes)

  • Tip At Charge Screen (CardReader) ← new setting

  • Tip Percentage (yes)

  • Custom Tip 1 Amount

  • Custom Tip 2 Amount

  • Custom Tip 3 Amount

  • 1st 3 tip levels from Connect will be shown (4th will be ignored)

  • Defaults are 15%, 18%, 20%, Other

  • “Other” tip selection will always be prompted in DOLLARS

  • Customer will be shown the subtotal / tip / total - prior to card being scanned

  • Settings are managed under TerminalRoles / Calculations / Tip

  • NOTE : It is possible that the configuration files (OGZ/TGZ) may need to be re-pushed to the device, if the feature is not working with this release, because prior version settings may be incompatible with tip on reader.

  • Tip on Ingenico is always by PERCENT not DOLLARS - so Connect setting should ALWAYS be set as PERCENT

  • Customer must select Tip 1 / 2 / 3 / Other using the function keys under the % prompts at bottom of screen

• Freedompay ISMP4 devices now allow Barcode Scan for ItemLookup

• NOTE : Because earlier AX versions explicitly changed local device settings, the ISMP4 should be updated (once) with the standard OGZ/TGZ before attempting to use the Barcode Scan button.

  • Cash Drawer setup list now shows the name of each cash drawer

Data Integrity

• SendDiagnostics reports AUDIT of the file/vendor/venue/device sent

• Any available (secure) db is sent with logs, to cover classic/x migration

• Unrecoverable errors are added to logs, prior to app restart

Fixes: 

Credit Payments

• Some Pax users were repeatedly seeing the same unsuccessful deferred-captures attempted during logouts.  

  • Deferred captures are now optimized to defer additional captures if the initial attempt shows that the gateway is still not reachable.

• Credit sub-payment type was not available for Reports, from PAX (Elavon) payments.

• Pax handheld devices route back to cart after payment, without showing ThankYou.  Unable to move forward to complete the order.

• Moving forward to open check prior to CardApproved message was causing an uncaptured-auth on that card.

• PaymentApp opens on A920 when transferring a check

• Ingenico (Elavon) failed to reconnect after required overnight security reboot, when attached to an ELOv2 or ELOv4.

• Pax (Elavon) - replay transactions appear in SyncDecline although payment was approved at gateway (triggered by ABORTED response from LocalDetailReport being treated as a decline) and blocking additional orders from recovering from offline

• Improved handling for ABORTED / BUSY conditions with Pax (Elavon) payments, which allows replay of offline payments to proceed

• Freedompay orders showing “Failed to Sync” leaving them stuck in offline status (triggered by Freedompay bug which rendered payment status unavailable)

• Pax (Elavon) - offline orders failed to sync if device is rebooted during Sync (triggered by an Elavon bug which rendered payment status unavailable)

• Offline payments which declined on recovery were sporadically showing as approved/Closed instead of SyncDecline.  (triggered by inconsistent response code combinations from Elavon, which are now reviewed prior to approve/decline).

• TenderName was reported to TransactionsAPI with cardbrand and last4.  Both receipts and TAPI now correctly identify brand vs last4.

Integrations

• STADIS promo is now reversed for a canceled sale.

• STADIS promo is now reversed for a Refund.

• STADIS option is now available for Refund after a fully discounted Sale.

• STADIS promo is now limited to once per Sale.  No additional promos are applied.

Hardware

• Low-memory devices freezing at Checkout.

• ELO can use Magtek edge swiper for GiveX and Stadis swipe cards

• Cashier can CANCEL pending credit card scan, if the payment has not yet been processed (rather than waiting for Customer to cancel this)

• Activate X will crash randomly when the Star USB Cash Drawer is connected to a PAX E700 or E800 after 15.8.1.5

• Additional incorrect Cash Drawers appeared in the list for selecting cash drawer

• APG usb Cash Drawer periodically becomes disconnected

• Truncated last4 of card was appearing on PAX A920 receipts

• Masked last4 was truncated on Canadian receipts

Offline Queue

• AX with offline orders crashes when device is put back online

• Offline Orders not auto-syncing

Other

• Unable to retrieve refund order after 15.8.1.7

• Unable to refund single-items on checks after 15.5.4

• ELO v1 doesn’t display mods2mods and item count

• Second cart item entry with modifier overwrites prior cart item modifier

• Seats Required dropdown does not work on Elo V1

• No option to add tip after order

• Unable to recall orders to refund if previously/partially refunded

• Check Number duplicates assigned causing missing checks

• AX changing Suite check name

• Performance latency on Finalize Day

• Server Totals do not display any sales data

• Performance latency on All Orders page

• Checks tab is grayed-out indefinitely if item is added to cart for non-receipted refund then cart is cleared

• Tax Objects Not Added to Checkout Payload

• "Force Code Reset" not Respected by Activate when Active Manual Entry Code is Off

• Performance Latency on large order checkout calls

• Order goes to closed tab if Tip is enabled, Tip Adjust and Tip at Charge disabled

• Cancel Mode not being observed in KDS Android with Fire on Next

• Seat and correct vendor information is not printing on KDS chit

• Combine Check Sent All Mods To Printer Again

• Check reprints on QSRA when user interacts with check on another terminal

• Finalize Day- Server Totals Print Blank ($0) Sales Totals

• Finalize Day- Field Name Updates (Server + Local Totals)

• ActivateX does not submit DestinationID to KDSX when running with UOP

• Discounts remain applied to items if the item is removed from the cart and then re-added

• Modifiers and Instructions are displayed as tabs in the New Item Details screen

• Voiding a previously fired modifier on an item gets order stuck in 'offline' queue after checkout

• Duplicate Item in Order_items table causing discrepancies

• Discounts not applying to correct items after item has been price adjusted

• Tax Not Discounted Properly on AX

• Login was showing “Employee PIN must not be null”.